Client's Charter Achievement 2017
Note: Client Charter Achievement is measured by Quarterly Basis
|
No.
|
Client Charter
|
1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter | ||||||||
|
Jan
|
Feb
|
Mac
|
Apr
|
May
|
Jun
|
Jul
|
Ogos
|
Sept
|
Okt
|
Nov
|
Dec
|
||
|
1.
|
To Process All Types Of Registration Applications Within Five (5) Working Days. |
100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
|
2. |
To Process And Issue The Grading Certificate Within Seven (7) Working Days. |
100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
|
3. |
To Process And Issue Import & Export Licenses For Timber And Timber Products Within One (1) Working Day. |
100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
|
4. |
To Process Feedback On Applications for Non-Resident Workers and Expatriates Within Seven (7) Working Days. |
100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
|
5. |
To Process Applications for Physical Inspection of Wood – Based Mills Layout Plans Within Twenty-One (21) Working Days. |
93% | 90% | 93% | 88% | 64% | 69% | 66% | 54% | 100% | 87% | 95% | 100% |
| 6. |
To Process Payments Within Twelve (12) Working Days. |
100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| 7. |
To Respond to Enquiries and Information Request Within Three (3) Working Days. |
80% | 80% | 100% | 100% | 100% | 100% | 83% | 66% | 100% | 100% | 100% | 100% |
| 8. |
To Respond to Customer Complaints Within Three (3) Working Days. |
No complaint | No complaint | No complaint | No complaint | ||||||||
Client's Charter Achievement: 2014-2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024