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Client's Charter Achievement 2018Client's Charter Achievement 2018

Note: Client's Charter Achievement is measured by Quarterly Basis

No.
Client's Charter
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Jan
Feb
Mac
Apr
May
Jun
Jul
Ogos
Sept
Okt
Nov
Dec
1.

To Process All Types Of Registration Applications Within Five (5) Working Days.

100% 100% 100% 100%  100% 100% 100%  100%  100% 100%  100% 100%

2.

To Process And Issue The Grading Certificate Within Seven (7) Working Days.

100% 100% 100% 100%  100% 100%  100% 100%  100% 100%  100% 100%

3.

To Process And Issue Import & Export Licenses For Timber And Timber Products Within One (1) Working Day.

100% 100% 100%  100% 100%  100% 100%  100% 100%  100% 100% 100%

4.

To Process Feedback On Applications for Non-Resident Workers and Expatriates Within Seven (7) Working Days.

100% 100% 100%  100%  100%  100% 100%  100%  100% 100% 100%  100%

5.

To Process Applications for Physical Inspection of Wood – Based Mills Layout Plans Within Twenty-One (21) Working Days.

91% 100% 26%  78%  94%  59% 100% 100%  100% 100%  100% 100%
6.

To Process Payments Within Twelve (12) Working Days.

100% 100% 100%  100%  100% 100%  100% 100%  100%  100% 100% 100%
7.

To Respond to Enquiries and Information Request Within Three (3) Working Days.

100% 100% 100%  100% 100% 100% 100% 100%  100%  100% 100% 100%
8.

To Respond to Customer Complaints Within Three (3) Working Days.

No complaint No complaint No complaint No complaint

 

Client's Charter Achievement:  2014-2016 | 2017 | 2018 | 2019