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Sarawak Timber Industry Development Corporation (STIDC)

Wisma Sumber Alam, Jalan Stadium, Petra Jaya,
93050 Kuching, Sarawak, Malaysia.

Tel : 082-473 000
Fax : 082-442 691


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Last Update: 23 Oct 2017
Version 8.0.2c
Client Charter Achievement 2017Client Charter Achievement 2017

Note: Client Charter Achievement is measured by Quarterly Basis

No.
Client Charter
Jan
Feb
Mac
Apr
May
Jun
Jul
Ogos
Sept
Okt
Nov
Dec
1.

To Process All Types Of Registration Applications Within Five (5) Working Days.

100% 100% 100% 100% 100% 100%            

2.

To Process And Issue The Grading Certificate Within Seven (7) Working Days.

100% 100% 100% 100% 100% 100%            

3.

To Process And Issue Import & Export Licenses For Timber And Timber Products Within One (1) Working Day.

100% 100% 100% 100% 100% 100%            

4.

To Process Feedback On Applications for Non-Resident Workers and Expatriates Within Seven (7) Working Days.

100% 100% 100% 100% 100% 100%            

5.

To Process Applications for Physical Inspection of Wood – Based Mills Layout Plans Within Twenty-One (21) Working Days.

93% 90% 93% 88% 64% 69%            
6.

To Process Payments Within Twelve (12) Working Days.

100% 100% 100% 100% 100% 100%            
7.

To Respond to Enquiries and Information Request Within Three (3) Working Days.

80% 80% 100% 100% 100% 100%            
8.

To Respond to Customer Complaints Within Three (3) Working Days.

No complaint
No complaint            

 

Client's Charter Achievement:  2014-2016 | 2017